Zello Achieves Continuous Compliance and Faster Security Reviews with Drata
Challenge
Managing compliance across multiple frameworks including SOC 2, ISO 27001, GDPR, and HIPAA
Legacy compliance tooling lacked the flexibility needed for control mapping, automation, and ownership tracking
Manual evidence collection and audit preparation created operational overhead for the security and compliance teams
Enterprise prospects increasingly required quick access to compliance documentation during security reviews
Solution
Implemented Drata to centralize controls, automate evidence collection, and manage compliance workflows
Consolidated overlapping controls across multiple frameworks through automated control mapping
Used automated reminders and process ownership assignments to improve accountability across teams
Implemented Trust Center to give prospects and customers self-service access to security documentation
Results
700+ hours saved annually across 234 compliance controls
3–14 day reduction in sales cycles due to faster security reviews
$70K+ estimated efficiency gain from automated compliance workflows
Background
Zello provides push-to-talk communication technology that enables organizations across industries, including retail, aviation, hospitality, and transportation, to communicate instantly using smartphones and connected devices.
As Zello expanded its enterprise presence, the company’s security and compliance program needed to scale alongside it. Managing multiple overlapping frameworks required consistent control management, structured policy documentation, and efficient audit preparation.
For Bryon Miller, CISO at Zello, the goal was to build a compliance program that could scale with the business without slowing operations.
By implementing Drata, Mural gained a centralized platform for managing compliance controls while introducing workflow automation to reduce manual effort.
“Drata helped us make something that never happened before actually happen —and in an unprecedented amount of time.”
Scaling Compliance Across Multiple Frameworks
When Miller joined Zello, the compliance program was already growing in complexity. Managing multiple frameworks meant tracking hundreds of controls while maintaining audit readiness across several attestations.
The previous platform lacked key capabilities the team needed, including flexible control mapping, better policy alignment, and more efficient workflows for process owners.
With Drata, Zello was able to consolidate overlapping controls and manage compliance requirements more efficiently. Because many frameworks share common control structures, consolidating these controls reduced duplication and made ongoing compliance easier to maintain.
“We all know that 75–90% of controls are duplicative across various frameworks, but Drata consolidates things very well.”
Moving from Manual Work to Continuous Compliance
Drata transformed how Zello manages compliance operations on a day-to-day basis. Evidence collection, policy updates, and audit preparation all became significantly more automated. The platform allows Miller to assign evidence responsibilities to process owners, automate reminders for upcoming tasks, and maintain organized documentation that auditors can review quickly.
This shift has reduced manual coordination across the organization and allowed the security and compliance teams to focus on maintaining continuous compliance rather than preparing for periodic audits.
“Evidence collection is faster, easier, and more automated. Audits are much easier and faster now.”
Turning Trust into a Competitive Advantage
As Zello supports enterprise customers with more complex security requirements, transparency around security and compliance is important.
The company published their Trust Center to provide customers with direct access to key security and compliance information. This allows prospects to review documentation independently instead of waiting for manual responses from the security team.
In addition to reducing operational overhead, the Trust Center also provides insight into which security materials prospects engage with most, helping the team prioritize improvements and strengthen its security posture over time.
“From a Trust Center perspective, it’s about having the information prospects and customers truly care about at their fingertips.”
What Drata Unlocked for the GRC Team
Continuous compliance across SOC 2, ISO 27001, GDPR, and HIPAA, with the ability to add more frameworks as needed
Centralized control management across 200+ compliance controls
Automated evidence collection and reminders for process owners
Self-service trust resources that accelerate security reviews
Future Outlook
Zello continues to strengthen its compliance program by expanding automation across integrations, improving evidence collection processes, and conducting regular reviews of Trust Center content to ensure prospects and customers always have access to the most relevant security information.
“Drata has helped Zello achieve compliance and then maintain continuous compliance to support growth in all of the markets we serve.”
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Chart Your Course
Navigate to new worlds of trust with Drata.
Chart Your Course
Navigate to new worlds of trust with Drata.