Mural Automates Compliance Workflows with Drata to Keep Evidence and Reviews on Track
Challenge
- Managing evidence updates required ongoing coordination across multiple internal stakeholders.
- Manual reminders and email notifications made it easy for evidence updates to be missed.
- The compliance team needed a reliable way to ensure documentation stayed current across internal systems.
- During busy periods such as audit preparation, compliance tasks could accumulate and require additional manual follow-up.
Solution
- Mural implemented Drata to centralize compliance management and automate routine program tasks.
- The team configured Drata Workflows to automate evidence reminders and training notifications.
- Workflow triggers send updates directly to Slack and Jira, integrating compliance tasks into Mural’s internal systems.
- Automated reminders ensure evidence updates are tracked consistently across Drata and internal workflows.
Results
- Evidence reminders are automated and integrated into Slack and Jira.
- Compliance updates are logged consistently across both Drata and internal systems.
- Workflow automation reduces repetitive compliance tasks and manual follow-ups.
Background
Mural is a visual work platform that transforms how teams think, align, and get work done. Go-to-market teams use Mural’s persistent workspace, research-backed methodologies, and visual-first AI to make clearer decisions, execute faster, and accelerate outcomes.
As the company’s compliance program evolved, maintaining consistent evidence updates across internal stakeholders became increasingly important. Manual reminders and email notifications made it difficult to ensure documentation was updated reliably, particularly during busy periods such as audit preparation.
The compliance team needed a way to automate routine reminders and ensure evidence updates were visible within the systems employees already use.
By implementing Drata, Mural gained a centralized platform for managing compliance controls while introducing workflow automation to reduce manual effort.
Automating Evidence Reminders Without Manual Follow-Ups
Before adopting automated workflows, the Mural compliance team relied on manual reminders to track when evidence artifacts needed updates. This approach required frequent follow-ups and made it difficult to ensure documentation stayed current across the organization.
Using Drata Workflows, the team configured automated reminders that trigger before evidence expires. These reminders notify the appropriate stakeholders and ensure updates happen on time.
“Workflows give you extra flexibility and save you valuable time. They help you avoid repetitive tasks, since these can be performed automatically. ”
Bringing Compliance Tasks Into Slack and Jira
For the Mural team, visibility was just as important as automation. Instead of relying on email notifications alone, the compliance team wanted evidence updates to appear in the tools employees already use daily.
Drata Workflows allowed them to route reminders directly to Slack and Jira, ensuring that compliance tasks are visible within internal systems.
“Regarding metrics, we moved all evidence reminders to our internal systems using workflows. That way we won’t miss any evidence, and it will be logged properly in both worlds, Drata and our internal systems.”
This integration helps the compliance team maintain visibility into evidence updates while reducing the need for manual tracking.
Scaling Compliance With Flexible Workflow Automation
Beyond evidence reminders, the Mural compliance team uses workflows to automate other routine tasks such as training reminders.
The flexibility of Drata Workflows allows the team to tailor notifications depending on how different stakeholders prefer to receive them.
“They allow you to personalize more things. Some people can receive notifications via Slack, some by email, and workflows allow you to expand this even further by sending the information to other systems.”
This personalization allows the compliance program to scale while ensuring stakeholders stay informed and tasks are completed consistently.
What Drata Unlocked for the GRC Team
- Automated evidence reminders integrated with Slack and Jira
- Reduced repetitive compliance tasks through workflow automation
- Flexible notification routing across internal systems
- Greater visibility into compliance updates across the organization
“Workflows give you extra flexibility and save you valuable time.”
Future Outlook
As Mural continues to evolve its compliance program, automation will remain an important part of how the team manages routine compliance tasks.
With Drata Workflows, the team has a flexible foundation for building automated reminders and integrating compliance processes directly into their existing systems.
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