Jitterbit Accelerates Compliance Maturity and Trust Transparency with Drata
Challenge
- Compliance operations were managed through spreadsheets, shared folders, and manual processes
- Audit preparation required prolonged back-and-forth due to fragmented evidence and unclear ownership
- Cybersecurity operations depended heavily on individual knowledge, creating risk and inefficiency
- Scaling compliance alongside business growth increased operational strain
Solution
- Centralized compliance operations into Drata’s automated trust management platform
- Replaced spreadsheet-based tracking with continuous evidence collection and visibility
- Implemented a Trust Center to give customers real-time access to security and compliance information
- Used automation to support evolving compliance and cybersecurity operations without adding overhead
Results
- Audit engagements that previously stretched on for months were completed in hours
- Cybersecurity operations became more predictable, repeatable, and resilient
- Customers gained always-on access to trust information without manual intervention
- Compliance shifted from a reactive burden to an operational foundation for trust
Background
Jitterbit is a software company that helps organizations connect applications, data, and processes through automation. As customer expectations around security and trust increased, compliance became a critical component of cybersecurity operations.
Before Drata, Jitterbit managed compliance through spreadsheets and shared folders. Evidence lived in multiple locations, and audits relied heavily on manual coordination. As the company grew, this approach became increasingly difficult to maintain.
By adopting Drata, Jitterbit established a centralized compliance foundation that supports cybersecurity operations with continuous visibility and automation, reducing operational risk while strengthening customer trust.
“Trust and compliance go hand in hand. Customers now more than ever look at who they can trust with their data.”
Replacing Spreadsheet-Based Compliance With Continuous Readiness
Compliance at Jitterbit was once driven by spreadsheets and shared folders, making it difficult to understand what evidence existed, what was missing, and who owned each control. Audits required months of preparation, largely due to manual evidence collection and fragmented workflows.
Drata replaced this approach with a centralized system that continuously collects and organizes evidence. Cybersecurity operations gained clear visibility into compliance status at any moment, reducing dependency on individual knowledge and eliminating last-minute audit scrambles.
“Life before Drata was all about spreadsheets, shared folders, and a whole lot of mess in between. Audits used to take months.”
Turning Trust Reviews Into a Self-Serve Experience
As security reviews increased, responding to customer trust requests manually created friction for both compliance and cybersecurity operations. Each request required assembling documentation, validating access, and coordinating responses—repeating the same work again and again.
With Drata’s Trust Center, Jitterbit now provides customers with direct, self-serve access to security and compliance information. This transparency reduces inbound requests while reinforcing confidence in Jitterbit’s security posture.
“We now have a Trust Center where customers can go day or night and see how we’re doing. It makes it much easier for them to trust us with their data.”
Supporting Cybersecurity Operations Without Adding Headcount
As compliance requirements evolved, Jitterbit needed a way to scale operations without increasing manual workload. Managing new requirements through spreadsheets would have required additional resources and introduced more risk.
Drata’s automation allowed the compliance function to scale alongside cybersecurity operations. Controls, evidence, and visibility remained centralized, enabling the team to raise the bar on security governance without adding operational complexity.
“We use automation in pretty much every part of our GRC. It has saved us months of work and allowed us to raise the bar in our industry.”
What Drata Unlocked for the GRC Team
- Continuous visibility into compliance without manual tracking
- Reduced reliance on spreadsheets and individual knowledge
- A scalable compliance foundation that supports growing security needs
- More time to focus on proactive security and risk management
“Drata has automated some of the ugliest processes and turned compliance into something that just works.”
Future Outlook
With a centralized and automated compliance foundation in place, Jitterbit continues to mature its cybersecurity operations with confidence. Drata provides the flexibility and visibility needed to adapt as requirements evolve, without returning to manual, spreadsheet-driven processes.
“Drata has helped Jitterbit accelerate our compliance journey and saved us hundreds of hours of effort. We’ve seen the platform evolve alongside us, and it’s made achieving our compliance goals significantly easier.”
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Navigate to new worlds of trust with Drata.